Methods and systems for analyzing the status of an entity and its financial transactions

ABSTRACT

Methods and systems are provided for processing the financial information of a client of a financial institution. One method embodiment includes receiving data from an overdraft data source including at least one overdraft occurrence associated with a transaction performed in association with the client; analyzing the overdraft occurrence in an overdraft application to determine a cause and disposition of the overdraft occurrence in connection with the cause of the overdraft occurrence; and, communicating an overdraft report associated with the analyzing step to a manager associated with the client. Additional system and computer-readable medium embodiments of the present methods are also provided. In another aspect of the present methods and systems, historical overdraft issues are analyzed and reported to the management of a financial institution. System and computer-readable medium embodiments of these analysis and reporting methods are also provided.

CROSS REFERENCE TO RELATED APPLICATION

The present patent application is a continuation of U.S. patentapplication Ser. No. 10/033,596, filed on Dec. 28, 2001 now abandoned.

BACKGROUND OF THE INVENTION

1. Field of the Invention

The present methods and systems generally relate to receiving,processing, communicating and analyzing data related to financialtransactions.

2. Description of the Related Art

Many financial institutions such as corporate banks, for example,provide clients with a wide range of financial services, including loanservices and cash management services. The use of these financialservices occasionally results in an overdraft or negative financialposition associated with a particular service. The decision by thefinancial institution on how to address the overdraft occurrence,including whether to assess charges against the client, is dependent ona number of factors. Examples of such factors include the prior historyof the client with the financial institution and promised actions by theclient to address the overdraft occurrence. In any event, the financialinstitution needs to analyze the cause of the overdraft in an effectivemanner.

For example, if an overdraft occurrence in a client account results froma bank error in posting deposits or debiting withdrawals, the bank couldextend credit to the client without imposing overdraft charges. However,when the client is a chronic offender of permitting an account balanceto fall into a negative position, the bank might decide not to extendcredit and impose an overdraft charge on the client. It can beappreciated that the decision by the financial institution for eachoverdraft situation depends on accessibility of information related tothe details of the transaction and any actions of the client that mayhave caused the overdraft occurrence.

In conventional practice, a manager for a given client has primaryresponsibility for researching overdraft occurrences and decidingwhether to pay or return overdraft items with or without imposingcharges on the client. In view of the increasing volume of transactionsconducted by various clients, it has been recognized that centralizedprocessing of overdrafts could provide an enhanced degree of riskoversight and promote processing efficiencies. Employment of one or moreoverdraft representatives has become necessary to review and researchoverdraft information on a periodic basis. Typically, on a daily basis,a team of overdraft representatives submits written overdraft reports tothe manager responsible for a particular client account. The managersreview the submitted information and determine how to dispose of theoverdraft condition. This approval usually requires a signed paper copyof the overdraft report to be faxed and mailed back to the centralizedoverdraft representative function for archiving.

It can be seen, however, that this manual process does not value thetime of the manager involved with resolving a significant volume ofoverdraft transactions. Nor does this process sufficiently frustrateefforts by unscrupulous clients conducting “check kiting” schemes, forexample, and other similarly fraudulent activities associated withoverdraft conditions. Since there is inherent delay in manual processingof information related to the financial status of a client, such schemescan be difficult to detect and halt. Moreover, federal laws andregulations related to financial transactions generally require quickdecisions on the disposition of items applied to a client account. Allof these factors drive the need for more effective processing andcommunication of overdraft related data.

It has become evident that an effective centralized overdraft effort canhave improved access to client information and more efficient means forcommunicating overdraft occurrences to managers. This overdraft effortcan also have scalability in its processes sufficient to address theneeds of the many managers in the financial institution, and not merelyservice a few select departments. Methods and systems are needed thatpermit overdraft representatives to communicate their analysis ofoverdraft occurrences to managers and promptly dispose of thoseoccurrences. Methods and systems are also needed that permit managersand others to view current and historical summaries of overdraftoccurrences and identify and address trends that impact the policies ofthe financial institution.

SUMMARY

Methods and systems are provided for processing the financialinformation of a client of a financial institution. One methodembodiment includes receiving data from an overdraft data sourceincluding at least one overdraft occurrence associated with atransaction performed in association with the client; analyzing theoverdraft occurrence in an overdraft application to determine a causeand disposition of the overdraft occurrence in connection with the causeof the overdraft occurrence; and, communicating an overdraft reportassociated with the analyzing step to a manager associated with theclient. Additional system and computer-readable medium embodiments ofthe present methods are also provided.

In another aspect of the present methods and systems, overdraft issuesare analyzed and reported to the management of a financial institution.System and computer-readable medium embodiments of these analysis andreporting methods are also provided.

BRIEF DESCRIPTION OF THE FIGURES

FIG. 1 is a schematic diagram depicting one embodiment of a system forprocessing data related to one or more overdraft occurrences in afinancial institution;

FIG. 2 is a process flow diagram showing one embodiment of a method forprocessing data related to one or more overdraft occurrences in afinancial institution;

FIG. 3 is an example of a screen display provided in accordance with anembodiment of a method and system for processing financial data;

FIG. 4A is an example of a screen display provided in accordance with anembodiment of a method and system for processing financial data;

FIG. 4B is an enlarged, sectional view showing an undisplayed portion ofFIG. 4A;

FIG. 5A is an example of a screen display provided in accordance with anembodiment of a method and system for processing financial data;

FIG. 5B is a tabulation showing examples of information that can bedisplayed in a portion of FIG. 5A;

FIG. 5C is a tabulation showing examples of information that can bedisplayed in a portion of FIG. 5A;

FIG. 6 is an example of a screen display provided in accordance with anembodiment of a method and system for processing financial data;

FIG. 7 is an example of a screen display provided in accordance with anembodiment of a method and system for processing financial data;

FIG. 8 is an example of a screen display provided in accordance with anembodiment of a method and system for processing financial data;

FIG. 9 is an example of a screen display provided in accordance with anembodiment of a method and system for processing financial data;

FIG. 10A is an example of a screen display provided in accordance withan embodiment of a method and system for processing financial data;

FIG. 10B is an example of a screen display provided in accordance withan embodiment of a method and system for processing financial data;

FIG. 11 is an example of a screen display provided in accordance with anembodiment of a method and system for processing financial data;

FIG. 12 is an example of a screen display provided in accordance with anembodiment of a method and system for processing financial data;

FIG. 13 is an example of a response provided in accordance with anembodiment of a method and system for processing financial data;

FIG. 14A is an example of a summary report provided in accordance withan embodiment of a method and system for processing financial data; and,

FIG. 14B is an example of a sort performed on the summary report of FIG.14A.

DETAILED DESCRIPTION

The term “overdraft” as applied herein includes the condition of havinga negative financial position such as, for example, a negative checkingaccount balance caused by a request to draw more funds from the accountthan were available at the time of the withdrawal request.

Referring now to the figures, methods and systems are provided forreceiving information related to the financial status of a clientincluding, for example, occurrences of overdraft conditions associatedwith transaction of financial items conducted by the client. Data isreceived from an overdraft data source 2 which can be a main framecomputer, for example, including a batch of accounts that reflect anoverdraft condition in one or more accounts of one or more clients.These clients can include, for example, commercial entities that accessa financial service provider such as a commercial banking institution.These financial institutions include service providers that may providesavings accounts, checking accounts, loans, and other similar financialproducts to the commercial entities. Items used in financialtransactions can include, for example, checks drawn against a checkingaccount, debits, loan payments and the like.

The overdraft data source 2 identifies negative positions, includingoverdraft occurrences, in one or more client accounts. In oneembodiment, these overdraft occurrences are sorted by the name or otheridentifying indicia of an overdraft representative 16 (“ODR”), who isresponsible for reviewing, researching and documenting the circumstancesof a given overdraft occurrence. The overdraft data source 2 generatesan extract that is adapted for import into an overdraft application 4.The overdraft application 4 can be embodied, for example, as one or moresoftware applications programmed into the “LOTUS NOTES” environment. Theoverdraft application 4 includes, among other things, a resourcesdatabase 6, a client database 8, a lending authority database 10, areport database 12, and an overdraft document database 13. In addition,a chronic report database 12A is provided in connection with the reportdatabase 12. In one aspect of the present methods and systems, one ormore reports can be generated in the chronic report database 12A basedon one or more criteria associated with client accounts. The chronicreport database 12A may also interact with external reports 11 togenerate overdraft information for one or more clients. Each of thesedatabases 6, 8, 10, 12, 12A, and 13 is operatively associated with theoverdraft application 4 and each is described hereinafter in furtherdetail.

In step 32 of one method embodiment, a conventional software programreads an extract file, which is generated in the overdraft data source2, and which includes overdraft occurrence data associated with one ormore overdraft occurrences. This software program loads the overdraftoccurrence data into the overdraft application 4. The overdraftapplication 4 assigns each overdraft occurrence to an overdraftrepresentative ODR 16 for further processing. This assignment ofoverdraft occurrences can be accomplished by requiring that a particularODR 16 be responsible for a particular characteristic of the overdraftoccurrence such as, for example, in which cost center of the financialinstitution the client is serviced.

In one embodiment of the present methods and systems, an ODR 16 logs into the overdraft application 4 through a conventional application server14 and accesses the overdraft application 4. In one example embodimentof the present methods and systems, FIG. 3 shows the view seen by an ODR16 in the overdraft database 13 when the ODR 16 opens an overdraftreport associated with an overdraft occurrence. The overdraft database13 includes data related to one or more pending overdraft occurrences 7Aand one or more approved overdraft occurrences 7B. It can be appreciatedthat one or more fields and/or action buttons on an overdraft report canbe configured to be seen only by a particular ODR 16 or group of ODR's16. In one embodiment of the present methods and systems, thisconfiguration of visible and non-visible functionality is determined bythe security level assigned to the user within the resources database 6.

FIGS. 4A and 4B show a user document contained within the resourcesdatabase 6. This user document can be employed to record data associatedwith a user such as name, title, contact information and the like, aswell as a resource type, in field 72 for the user. Examples ofselections for designating the resource type in field 72 for a user areshown in the menu listings of displays 74A and 74B. In one aspect, theuser document can also be used to specify what approval authority aparticular user possesses to approve a recommended action for a givenoverdraft occurrence. This approval authority can include the authority,for example, to approve overdraft occurrences up to a predetermineddollar amount limit. In addition, in one aspect of the present methodsand systems, approval authorities only have the ability to decide thedisposition of the overdraft occurrence and add comments to theoverdraft report but cannot alter other data shown on the overdraftreport.

In another aspect of the user document of FIGS. 4A and 4B, a recordedline phone number can be inserted in field 76 to indicate a phone linethat can be used to record conversations between the ODR 16 and otherpersonnel who may be contacted to resolve a particular overdraftoccurrence. It can be appreciated that recordings obtained from use ofthe recorded phone line can be employed in research and analysisperformed by the ODR 16 and others.

Referring again to FIG. 3, the ODR 16 designated in field 52 can review,for example, a client name in field 54 and market and cost centerinformation in field 56 in association with the overdraft occurrence.The market and cost center code entered in field 56 is typically relatedto geographical and/or industry information for a client. Onemarket/cost center code, for example, may indicate that a particularclient is in a Philadelphia, Pa. market and is in the health careindustry. As can be seen, an assigned ODR representative in field 58 maybe available for a given client's overdraft occurrences. In addition, anadministrative assistant who can serve as a recipient of copies ofcorrespondence such as correspondence related to an overdraftoccurrence, for example, can be shown in field 60. As discussed furtherhereinbelow, the administrative assistant entered in field 60 may needto coordinate efforts with an approval authority designee to decide onan action or actions to be taken in response to an overdraft occurrence.The status of a particular overdraft occurrence can also be displayed infield 62 as shown.

Once this information is validated, the ODR 16 can click a “PopulateFields” button 64 and the overdraft application 4 automaticallycompletes information on one or more fields contained on the overdraftreport. The “Populate Fields” button 64 can also enter data into theoverdraft report from the client database 8 and the resources database6. The overdraft application 4 also draws information from the lendingauthority database 10 to enter one or more approval authorities who willapprove the disposition of the overdraft occurrence. The results ofpushing the “Populate Fields” button 64 are shown in FIG. 5A.

As shown in FIG. 5A, an illustration of a populated overdraft report isprovided with various fields of information related to an overdraftoccurrence. The date of the overdraft is shown in field 82 and theaccount overdrawn is shown in field 84. Information on the dollar amountand type of the overdraft occurrence is shown in portion 86 of theoverdraft report. The report also presents information on the product(field 88), the error type (field 90), and the category (field 92)associated with the overdraft occurrence. Examples of entries for fields88, 90 and 92 are illustrated in the tabulation of FIG. 5B. Comments onthe overdraft occurrence can be entered by the ODR 16 in field 94 asshown. In addition, a disposition code can be entered in field 96 toinstruct one or more systems on resolution of the overdraft occurrence.Examples of disposition codes that can be entered in field 96 are shownin FIG. 5C.

FIGS. 6 through 9 illustrate aspects of an example embodiment of theclient database 8. FIG. 6 is an initial screen shown upon entry into theclient database 8 that includes links to a “General Information” section(FIG. 7), an “Internal Contact Section” (FIG. 8) and an “Overdraft DeskSection” (FIG. 9). FIG. 7 shows the General Information section, whichincludes information about the client including, for example,market/cost center, segment, administrative assistant (AA), and otherdata associated with the client. FIG. 8 shows the Internal ContactSection, which includes data related to personnel of the financialinstitution who are assigned to a particular client. As shown, thesepersonnel can include relationship managers—RM's (122, 128); accountmanagers—AM's (122); treasury managers—TM's (124); and portfoliomanagers—PM's (126); among others, as well as an ODR 16 (130) associatedwith the client.

FIG. 9 shows the Overdraft Desk Section which includes contactinformation and approval designates for use in researching, analyzingand resolving overdraft occurrences associated with a given client.Sample client contact information is shown in portion 140 of thissection. Examples of approval designates suitable for approvingoverdraft occurrences for a given client are shown in fields 142, 144and 146. A list of treasury management accounts can also be seen inportion 148 of this section. Additional instructions and information toassist the ODR 16 in analyzing an overdraft occurrence can also beprovided in portions 150, 152 and 154 of this section, as shown in FIG.9.

In step 34, as shown in FIG. 2 and referring again to FIG. 5A, the ODR16 performs research to determine the circumstances and reasonssurrounding the cause of the overdraft occurrence. The reasons mayinclude a determination that a client error or a financial institutionerror caused the overdraft occurrence. The observations of the ODR 16regarding this error are also made accessible in the overdraftapplication 4 for assessment of chronic overdraft conditions. The ODR 16may analyze the data to determine, for example, whether the overdraftoccurrence is a ledger overdraft or an uncollected overdraft. Thisresearch also includes determining the specific transaction that causedthe overdraft and whether the client has already funded and therebycured the overdraft condition. It can be appreciated that manyconventional human and computer resources can be used by the ODR 16 todetermine the cause of the overdraft occurrence. The observations of theODR 16 regarding the overdraft occurrence can be entered by the ODR 16on field 94 of the overdraft report. Information entered into theoverdraft report by the ODR 16 can also be made available for use inreviewing and analyzing chronic overdraft conditions associated with aparticular client.

In step 36, referring to FIG. 2, in connection with the research of theODR 16, the overdraft report is further completed by entry of adisposition code in field 96 for the overdraft occurrence as shown inFIG. 5A. A disposition code decides the disposition of the itemassociated with the transaction that caused the overdraft condition. Adisposition code can be defaulted to an action to be taken in the eventthat a manager does not respond to notification of the overdraftcondition. Dispositions can include, for example, pay or return the itemthat caused the overdraft occurrence with or without charges imposed bythe financial institution.

Referring now to FIG. 10A, the ODR 16 can select one or more approvalauthorities/designates (in fields 162, 164 and 166) who can approve ODR16 analysis of the overdraft occurrence. The ODR 16 can use a “GetTitles” button 168 to retrieve title or other contact information forone or more of the approval authorities. The “Check LA” button 170 canalso be pressed by the ODR 16 to confirm whether additional approvaldesignates will be required for approval of the overdraft occurrence. Itcan be appreciated that more than one approval authority may be requiredfor a given overdraft occurrence based on a number of factors including,for example, the dollar amount of the overdraft occurrence.

In step 38, as shown in FIG. 2, the ODR 16 can press a notify button 66(as shown in FIG. 3) to provide notification to a manager or otherapproval authority of the need to approve disposition of the overdraftoccurrence. Approval authority alternates can also be provided in themethods and systems for facilitating decisions on overdraft occurrenceswhen the primary approval authority is not accessible to make adecision. For example, an “after hours” approval designee can be chosento make decisions for those times of the day or night when a primaryapproval authority is inaccessible to electronic mail, pager, voice mailor other notification means. Notification of an overdraft occurrence canalso be forwarded to an approval authority alternate by the primaryapproval authority, such as in the event that the primary approvalauthority is not available to review the overdraft occurrence insufficient detail to make a decision on disposition of the overdraftoccurrence.

Notification of the overdraft occurrence can take the form, for example,of an electronic mail sent through a mail server 18 including a link topermit access by a manager 20 to the section of the overdraftapplication 4 where the overdraft report completed by the ODR 16resides. In connection with the lending authority database 10, theoverdraft application 4 can perform an auto-check of the amountassociated with the overdraft occurrence to determine whether additionalapproval authority is required. In one embodiment of a display shown inFIG. 10B, the overdraft application 4 can be configured not to permitnotification to be delivered if this additional approval authoritycondition is not satisfied.

In one embodiment of the present methods and systems, a manager 20 cango through a link in an electronic mail message or can access theoverdraft application directly, as desired, to approve the overdraftreport. In another embodiment, reports can be generated in the reportdatabase 12 based on the items the manager has approved. FIG. 11illustrates a sample embodiment of menu screens available to users ofthe overdraft application 4. As shown in portion 172 of the screen, areport of outstanding overdraft decisions can be generated for managers20 and ODR's 16 including, for example, “x” and “✓” (i.e., “check mark”)indications on the report. In one aspect, these indications can becolor-coded such that a green check mark reflects an approved overdraftreport; and a red “x” indicates an overdraft report waiting for furtheraction. As shown, the user also has access to a number of buttons inportion 174 of the screen that can activate other screens and systemsused in connection with the overdraft application 4.

In steps 40 through 44, as shown in FIG. 2, the manager can review theoverdraft report, make a pay/return decision on the outstandingoverdraft item and then approve the decision with, for example, anelectronic signature entered into the overdraft report (as shown in FIG.12). In one embodiment, if no decision is made by the manager within apredetermined time period, the system can default, for example, to a“return all” mode in which all outstanding overdraft items are returnedto the draw requestor or a “pay all” mode in which all outstanding itemsare paid to their respective draw requestors. The ODR 16 responsible forthe overdraft item receives the decision of the manager in step 46, asshown in FIG. 2, and acts in accordance with that decision. This mayinvolve changing an initial disposition code for the overdraftoccurrence to a disposition code consistent with the decision of themanager. This disposition code can then be processed through theoverdraft data source 2 in step 48, referring to FIG. 2, throughconnection 22 in accordance with the actions of the ODR 16. This willtypically result in payment of the item with or without a charge to theclient, or return of the item with or without a charge to the client.

Referring now to FIGS. 13 and 14A and 14B, in another embodiment of thepresent methods and systems, through analysis of the overdraft historyof a given client chronic problems can be identified and addressed in aneffective manner. Overdraft occurrences can be reviewed and correlatedto any number of factors including, without limitation, segment,market/cost center, and relationship manager responsible for a givenclient. This permits statistical analysis and quality control efforts tobe focused on areas where overdrafts occur with an undesirable level ofseverity and/or frequency.

A criterion can be established, for example, wherein any client whichhas three to five or more overdraft occurrences in a given time period,such as a month, is designated for further investigation. Additionalexamples of other suitable criteria include, without limitation, numberof overdraft conditions in a given number of days, number overdraftconditions in a given number of quarters, number of overdraft conditionsin a given year, and other like time period measurements associated withoverdraft conditions. These criteria can also be combined with thedollar amounts of overdraft conditions to determine whether remedialaction is required for a particular client at a certain dollar amount ofoverdraft occurrence or occurrences. Application of one or more suchcriteria to a client account or accounts may lead to one or morelimitations placed on accounts and/or products employed by the clientthrough the financial institution.

FIG. 13 shows an example of a chronic response memo that can be sent inresponse to analysis of the financial history of a particular client.This memo can be generated through the chronic report database 12Athrough its connection with the report database 12 of the overdraftapplication 4. External reports 11 can also be processed through thechronic report database 12A. These external reports 11 may provideinformation for analysis of client accounts including, for example,overdraft occurrences over a dollar amount predefined by the financialinstitution, clients exceeding a predefined number of consecutive daysin overdraft condition, a daily accumulation of overdraft occurrences,and other similar reports related to overdraft occurrences.

As shown in the example of FIG. 13, an oversight representative 182 canbe associated with a particular chronic response memo. An appropriateofficer or other manager responsible for client accounts can bedesignated such as, for example, a treasury management officer (TMO) infield 184. As discussed above with regard to external reports 11, anumber of different sources may be drawn upon to generate the chronicresponse memo. As shown, the example chronic response memo was generatedat least in part by drawing from a daily accumulative report asindicated in field 186. Any outstanding corporate account analysis (CAA)fees can also be noted on the memo as shown in field 188. Comments by anODR 16 or other person who generated the memo can be included in section190 of the memo. As can be seen, these comments are typically indicativeof the repeated or chronic nature of a particular client's financialtransactions with the financial institution. In addition, a relationshipmanager or treasury manager can add comments to the memo in field 192that may complement or respond to comments and analysis entered by theperson who generated the chronic response memo.

FIG. 14A shows a sample menu screen of choices for displaying variousreports associated with the overdraft occurrence history of a particularclient. In portion 202 of the screen, a listing of instances of chronicresponse memos generated for various clients are shown. As shown inportion 204 of the screen, summary reports can be generated for chronicresponse memos stored in the chronic report database 12A, for example,by active chronics, by segment, by AM/RM, by TM, by Market/Cost Center,by reason, by status, by obligor, by oversight representative, or allaccounts. The screen display of FIG. 14B illustrates a list of chronicresponse memos sorted by an “All Accounts” sort selection. In addition,as shown in FIG. 14A, the user can access the report database 12 and candecide to supply feedback for a chronic response memo from the menuscreen.

The benefits of the present methods and systems can be readily seen andappreciated. One benefit is centralization of management control andincreased oversight and risk control over processing overdrafts. Anotherbenefit is the capability to assess the current state of the overdraftapproval process for a financial institution. Still another benefit isenhanced data processing cycle time and reductions in management timespent on research and support issues.

The examples presented herein are intended to illustrate potentialimplementations of the present communication method and systemembodiments. It can be appreciated that such examples are intendedprimarily for purposes of illustration. No particular aspect or aspectsof the example method and system embodiments described herein areintended to limit the scope of the present invention. The configurationand specific functions of a particular screen display, for example, areprovided for convenience of disclosure.

The term “computer-readable medium” is defined herein as understood bythose skilled in the art. A computer-readable medium can include, forexample, memory devices such as diskettes, compact discs of bothread-only and writeable varieties, optical disk drives, and hard diskdrives. A computer-readable medium can also include memory storage thatcan be physical, virtual, permanent, temporary, semi-permanent and/orsemi-temporary. A computer-readable medium can further include one ormore data signals transmitted on one or more carrier waves.

It can be appreciated that, in some embodiments of the present methodsand systems disclosed herein, a single component can be replaced bymultiple components, and multiple components replaced by a singlecomponent, to perform a given function. Except where such substitutionwould not be operative to practice the present methods and systems, suchsubstitution is within the scope of the present invention.

Whereas particular embodiments of the invention have been describedherein for the purpose of illustrating the invention and not for thepurpose of limiting the same, it can be appreciated by those of ordinaryskill in the art that numerous variations of the details, materials andarrangement of parts may be made within the principle and scope of theinvention without departing from the invention as described in theappended claims. A particular choice of nomenclature to identify anelement or elements of the present methods and systems, for example, isintended merely for convenience of disclosure.

1. A computer-assisted method for analyzing financial information of aclient of a financial institution, said method comprising:electronically receiving data from an overdraft data source into areport database including an electronic data storage medium, said reportdatabase including information related to at least one overdraftoccurrence related to said client; electronically analyzing saidoverdraft occurrence information, wherein said analyzing includescomparing said overdraft occurrence information to at least onecriterion; generating a response based on said comparison, wherein saidresponse is stored in a chronic report database including an electronicdata storage medium operatively associated with said report database;receiving an external report in said report database in connection withgenerating said response; associating an overdraft representative withsaid response, wherein said overdraft representative is responsible forreviewing, researching and documenting circumstances regarding saidoverdraft occurrence with an electronic application server;electronically notifying a manager responsible for said clientassociated with said overdraft occurrence by transmitting said responseto said manager with an electronic mail server, and, generating achronic response memo based at least in part on the external report,wherein the external report comprises (i) multiple overdraft occurrencesoccurring within a predetermined time period, and (ii) overdraftoccurrences over a predetermined dollar amount associated with themultiple overdraft occurrences.
 2. The method of claim 1, wherein saidcriterion includes a time period associated with at least one of saidoverdraft occurrences.
 3. The method of claim 2, wherein said timeperiod is selected from the group consisting of a number of days, anumber of months, a number of quarters, and a year.
 4. The method ofclaim 1, wherein said criterion further includes a dollar amountassociated with said overdraft occurrence.
 5. The method of claim 1,wherein said external report includes data selected from the groupconsisting of at least one overdraft occurrence over a dollar amountpredefined by the financial institution, a predefined number ofconsecutive days in overdraft condition, and a daily accumulation ofoverdraft occurrences.
 6. The method of claim 1, wherein said responseincludes an overdraft occurrence history of said client.
 7. The methodof claim 1, further comprising displaying more than one of saidresponses in a summary report.
 8. The method of claim 7, furthercomprising sorting said summary report by a characteristic selected fromthe group consisting of active chronics, segment, account manager,relationship manager, treasury manager, market/cost center, reason,status, obligor, and oversight representative.
 9. The method of claim 1,wherein said generating further comprises documenting one or morereasons for at least one of said overdraft occurrences in said response.10. The method of claim 1, further comprising facilitating selection ofat least one approval authority by the overdraft representative forapproval of said overdraft occurrence.
 11. A system for processingfinancial information of a client of a financial institution, saidsystem comprising: an overdraft application programmed for receivingdata from an overdraft data source, said overdraft application beingstored in an electronic data storage medium, said data including atleast one overdraft occurrence associated with a transaction performedin association with said client, said overdraft application furtherprogrammed for: analyzing at least one said overdraft occurrence whereinsaid analyzing includes comparing said overdraft occurrence informationto at least one criterion; associating an overdraft representative withsaid response, wherein said overdraft representative is responsible forreviewing, researching and documenting circumstances regarding saidoverdraft occurrence with an electronic application server; and,notifying a manager responsible for said client associated with saidoverdraft occurrence by transmitting said response to said manager withan electronic mail server; receiving an external report in said reportdatabase in connection with generating said response; generating achronic response memo based at least in part on the external report,wherein the external report comprises (i) multiple overdraft occurrencesoccurring within a predetermined time period, and (ii) overdraftoccurrences over a predetermined dollar amount associated with themultiple overdraft occurrences, and an electronic server connection forgenerating a response associated with said analysis of said overdraftoccurrence.
 12. The system of claim 11, further comprising at least onereport database operatively associated with said overdraft applicationfor generating said response.
 13. The system of claim 11, furthercomprising said overdraft application being configured for facilitatingselection of at least one approval authority by the overdraftrepresentative for approval of said overdraft occurrence.
 14. Acomputer-readable medium containing instructions for assisting acomputer system to perform a method for analyzing financial informationof a client of a financial institution, said method comprising:receiving data in a report database from an overdraft data sourceassociated with an electronic computing device, said report databaseincluding an electronic data storage medium including informationrelated to at least one overdraft occurrence related to said client;analyzing said overdraft occurrence information with an overdraftapplication stored in an electronic data storage medium, wherein saidanalyzing includes comparing said overdraft occurrence information to atleast one criterion; generating a response based on said comparison,wherein said response is stored in a chronic report database includingan electronic data storage medium operatively associated with saidreport database; receiving an external report in said report database inconnection with generating said response; associating an overdraftrepresentative with said response, wherein said overdraft representativeis responsible for reviewing, researching and documenting circumstancesregarding said overdraft occurrence with an electronic applicationserver; notifying a manager responsible for said client associated withsaid overdraft occurrence by transmitting said response to said managerwith an electronic mail server, and, generating a chronic response memobased at least in part on the external report, wherein the externalreport comprises (i) multiple overdraft occurrences occurring within apredetermined time period, and (ii) overdraft occurrences over apredetermined dollar amount associated with the multiple overdraftoccurrences.
 15. The medium of claim 14, wherein said criterion includesa time period associated with at least one of said overdraftoccurrences.
 16. The medium of claim 15, wherein said time period isselected from the group consisting of a number of days, a number ofmonths, a number of quarters, and a year.
 17. The medium of claim 14,wherein said criterion further includes a dollar amount associated withsaid overdraft occurrence.
 18. The medium of claim 14, wherein saidexternal report includes data selected from the group consisting of atleast one overdraft occurrence over a dollar amount predefined by thefinancial institution, a predefined number of consecutive days inoverdraft condition, and a daily accumulation of overdraft occurrences.19. The medium of claim 14, wherein said response includes an overdraftoccurrence history of said client.
 20. The medium of claim 14, furthercomprising displaying more than one of said responses in a summaryreport.
 21. The medium of claim 20, further comprising sorting saidsummary report by a characteristic selected from the group consisting ofactive chronics, segment, account manager, relationship manager,treasury manager, market/cost center, reason, status, obligor, andoversight representative.
 22. The medium of claim 14, wherein saidgenerating further comprises documenting one or more reasons for atleast one of said overdraft occurrences in said response.
 23. The mediumof claim 14, wherein the method further comprises facilitating selectionof at least one approval authority by the overdraft representative forapproval of said overdraft occurrence.
 24. A computer-assisted methodfor analyzing financial information of a client of a financialinstitution, said method comprising: receiving data from an overdraftdata source into a report database from an electronic computing devicein communication with the report database, said report databaseincluding an electronic data storage medium including informationrelated to at least one overdraft occurrence related to said client;analyzing said overdraft occurrence information with an overdraftapplication stored in an electronic data storage medium, wherein saidanalyzing includes comparing said overdraft occurrence information to atleast one criterion; generating a response based on said comparison,wherein said response is stored in a chronic report database includingan electronic data storage medium operatively associated with saidreport database; receiving an external report in said report database inconnection with generating said response; associating an overdraftrepresentative with said response, wherein said overdraft representativeis responsible for reviewing, researching and documenting circumstancesregarding said overdraft occurrence with an electronic applicationserver; entering a disposition code for the overdraft occurrence;notifying a manager responsible for said client associated with saidoverdraft occurrence by transmitting said response to said manager withan electronic mail server; and, generating a chronic response memo basedat least in part on the external report, wherein the external reportcomprises (i) multiple overdraft occurrences occurring within apredetermined time period, and (ii) overdraft occurrences over apredetermined dollar amount associated with the multiple overdraftoccurrences.
 25. The method of claim 24, wherein said disposition codeis associated with a default action to be taken in the event the managerdoes not respond to said notification.
 26. The method of claim 24,wherein said criterion includes a time period associated with at leastone of said overdraft occurrences.
 27. The method of claim 24, whereinsaid criterion further includes a dollar amount associated with saidoverdraft occurrence.
 28. The method of claim 24, wherein said externalreport includes data selected from the group consisting of at least oneoverdraft occurrence over a dollar amount predefined by the financialinstitution, a predefined number of consecutive days in overdraftcondition, and a daily accumulation of overdraft occurrences.
 29. Themethod of claim 24, wherein said response includes an overdraftoccurrence history of said client.
 30. The method of claim 24, furthercomprising displaying more than one of said responses in a summaryreport.
 31. The method of claim 30, further comprising sorting saidsummary report by a characteristic selected from the group consisting ofactive chronics, segment, account manager, relationship manager,treasury manager, market/cost center, reason, status, obligor, andoversight representative.
 32. The method of claim 24, wherein saidgenerating further comprises documenting one or more reasons for atleast one of said overdraft occurrences in said response.
 33. A systemfor processing financial information of a client of a financialinstitution, said system comprising: an overdraft application programmedfor receiving data from an overdraft data source, said overdraftapplication stored in an electronic data storage medium, said dataincluding at least one overdraft occurrence associated with atransaction performed in association with said client, said overdraftapplication programmed for: analyzing at least one said overdraftoccurrence wherein said analyzing includes comparing said overdraftoccurrence information to at least one criterion; wherein said criterionincludes a time period associated with at least one of said overdraftoccurrences, wherein said time period is selected from the groupconsisting of a number of days, a number of months, a number ofquarters, and a year, and wherein said criterion further includes adollar amount associated with said overdraft occurrence; receiving anexternal report in said report database in connection with generatingsaid response; associating an overdraft representative with saidresponse, wherein said overdraft representative is responsible forreviewing, researching and documenting circumstances regarding saidoverdraft occurrence with an electronic application server; and,notifying a manager responsible for said client associated with saidoverdraft occurrence by transmitting said response to said manager withan electronic mail server; generating a chronic response memo based atleast in part on the external report, wherein the external reportcomprises (i) multiple overdraft occurrences occurring within apredetermined time period, and (ii) overdraft occurrences over apredetermined dollar amount associated with the multiple overdraftoccurrences, and an electronic server connection programmed forgenerating a response associated with said analysis of said overdraftoccurrence.